Shipping & Returns

Shipping

We ship to all 50 US states. Shipping rates are calculated at checkout. Here are our current shipping options and estimated transit times. See USPS for more information. 

Shipping Method	Description	Cost	Transit time (from ship date)
USPS First-Class Flat	Flat items < 13oz	$3.50	1-3 business days
USPS First-Class Package	Bulky items < 13oz	Varies($$)	1-3 business days
USPS Priority Mail	Bulky items > 13oz	Varies($$$)	1-3 business days
USPS Priority Mail Express	Bulky items > 13oz (expedited)	Varies($$$$)	1 day

• Items are generally shipped within 24 hours of purchase
• You will receive an email notification when your order is shipped, along with tracking information

In-store Pickup

We offer free in-store pickup at our store in Honolulu! Please follow these guidelines:

• Please allow at least 24 hours for us to fulfill your order. We'll send you a shipping confirmation email once your order is ready for pickup.
• Order must be picked up within 7 days after we send shipping confirmation email. We cannot guarantee we will hold your order beyond this period.
• If someone other than the buyer is picking up the merchandise, the buyer must email us the person's full name and transaction number beforehand.
• We'll require photo ID and signature for all in-store pickups.
• Pickup must be made during normal hours at our store in Mapunapuna:

Returns

If you're not satisfied with your purchase, just follow our return policy instructions below. We are happy to refund merchandise, but unfortunately we cannot refund original shipping charges.

Requirements:

• Items must have been purchased within the last 30 days
• Items must must be in "sellable condition": original packaging and with no missing parts or pieces. Items and packaging must both be in brand new condition, with no blemishes or damage. Some items have a sticker seal at the opening of our package; this must not be broken. 
• If item was damaged or defective when you received it, please see our "Damaged & Defects" policy below. 
• Pre-cut, custom-made, sample items, and clearance items are not returnable. Please contact us at celebrations@reasontocelebrate.com if you are unsure about an item.

Steps:

*Sorry, we don't allow in-store drop off for returns at this time.

**If you are returning damaged or defective merchandise, please refer to our "Returns: Damaged & Defects" policy in the next section

• Fill out our online Return Merchandise Authorization form (RMA) within 30 days of purchase.
• Print out a hard copy of the RMA to ship with your return.
• Our customer service will contact you within the next 48 hours with a prepaid return shipping label, or with questions if clarification is necessary
• Once you receive the return label, please ship back to Celebrations:

Returns: Damaged & Defects 

If an item shipped to you was damaged or defective, please contact us within 7 days of receiving the merchandise.

• Fill out a Return Merchandise Authorization form (RMA) within 7 days of receiving damaged or defective merchandise.
• Make sure you check the box that says "Damaged/Defective"
• Upload pictures of the merchandise that clearly show the damages or defects.
• Our customer service will contact you within the next 48 hours with a prepaid return label, or with questions if clarification is necessary
• Once you receive the return label, please ship back to Celebrations:

• Once we receive the products and verify the damage/defect, we will refund your original purchase (not including the shipping) and send you notification