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Shipping & Returns

Shipping

We ship to all 50 US states. Shipping rates are calculated at checkout. Here are our current shipping options and estimated transit times. See USPS for more information. 

Shipping Method Description Cost Transit time (from ship date)
USPS First-Class Flat

Flat items < 13oz

$3.50 1-3 business days
USPS First-Class Package Bulky items < 13oz Varies($$) 1-3 business days
USPS Priority Mail Bulky items > 13oz Varies($$$) 1-3 business days
USPS Priority Mail Express Bulky items > 13oz (expedited) Varies($$$$) 1 day

  • Items are generally shipped within 24 hours of purchase
  • You will receive an email notification when your order is shipped, along with tracking information

In-store Pickup

We offer free in-store pickup at our store in Honolulu! Please follow these guidelines:

  • Please allow at least 24 hours for us to fulfill your order. We'll send you a shipping confirmation email once your order is ready for pickup.
  • Order must be picked up within 7 days after we send shipping confirmation email. We cannot guarantee we will hold your order beyond this period.
  • If someone other than the buyer is picking up the merchandise, the buyer must email us the person's full name and transaction number beforehand.
  • We'll require photo ID and signature for all in-store pickups.
  • Pickup must be made during normal hours at our store in Mapunapuna:
Celebrations
2810 Paa St, Ste 1A
Honolulu, HI 96819
Store hours:
Monday-Saturday 10am to 6pm
Sunday 10am to 5pm 
*Because the physical store and online store operate independently, we cannot guarantee in-store and online prices, sales, promotions, etc. will be the same. The physical store merely operates as a pickup location, not as the place of purchase.

    Returns

    If you're not satisfied with your purchase, just follow our return policy instructions below. We are happy to refund merchandise, but unfortunately we cannot refund original shipping charges.

    Requirements:

    • Items must have been purchased within the last 30 days
    • Items must must be in "sellable condition": original packaging and with no missing parts or pieces. Items and packaging must both be in brand new condition, with no blemishes or damage. Some items have a sticker seal at the opening of our package; this must not be broken. 
    • If item was damaged or defective when you received it, please see our "Damaged & Defects" policy below. 
    • Pre-cut, custom-made, sample items, and clearance items are not returnable. Please contact us at celebrations@reasontocelebrate.com if you are unsure about an item.

      Steps:

      *Sorry, we don't allow in-store drop off for returns at this time.

      **If you are returning damaged or defective merchandise, please refer to our "Returns: Damaged & Defects" policy in the next section

      • Fill out our online Return Merchandise Authorization form (RMA) within 30 days of purchase.
        • Print out a hard copy of the RMA to ship with your return.
      • Our customer service will contact you within the next 48 hours with a prepaid return shipping label, or with questions if clarification is necessary
        • Once you receive the return label, please ship back to Celebrations:
        Celebrations
        2810 Paa St, Ste 1A
        Honolulu, HI 96819
        Attn: Online Shop
          • Once we receive the products back in sellable condition, we will refund your original purchase (not including the original shipping) and send you notification

            Returns: Damaged & Defects 

            If an item shipped to you was damaged or defective, please contact us within 7 days of receiving the merchandise.

            • Fill out a Return Merchandise Authorization form (RMA) within 7 days of receiving damaged or defective merchandise.
              • Make sure you check the box that says "Damaged/Defective"
              • Upload pictures of the merchandise that clearly show the damages or defects.
            • Our customer service will contact you within the next 48 hours with a prepaid return label, or with questions if clarification is necessary
            • Once you receive the return label, please ship back to Celebrations:
              Celebrations
              2810 Paa St, Ste 1A
              Honolulu, HI 96819
              Attn: Online Shop
              • Once we receive the products and verify the damage/defect, we will refund your original purchase (not including the shipping) and send you notification